Linewright Support

Last updated: 2026-06-28

For help with the Linewright beta, contact:

support@linewright.app

For privacy requests, contact:

privacy@linewright.app

What to include in a support request

In the app, open Settings -> Support and use Copy diagnostic summary. Paste that summary into TestFlight feedback or a support email when possible.

Please include:

• TestFlight build number;
• iPad model;
• iPadOS version;
• whether you were online or offline;
• whether you were signed in;
• the screen or workflow you were using;
• any report code or backend requestId shown by the app;
• what you expected to happen;
• what actually happened;
• steps to reproduce the issue if you can;
• screenshots only if they do not show private client material.

AI issues

For AI Reference Analysis or AI Quick Stencil issues, include:

• whether the issue happened in Source Prep, Clean, or Generate;
• selected AI option/detail level if shown;
• whether the app showed a quote, credit, or sign-in message;
• whether an AI Draft appeared in the candidate list for Quick Stencil;
• whether the output was usable, blocked, offset, too dense, too sparse, or not close enough to the source;
• whether deterministic generation gave a better result.

Do not send body photos, client-private material, confidential client designs, or private studio records through support unless asked for a safe redacted example.

What not to send

Please do not send:

• body photos;
• private client photos;
• client names, phone numbers, or addresses;
• confidential client designs;
• private studio paperwork;
• images you do not have permission to share;
• payment details;
• passwords or Apple/Google login codes.

Beta support limits

Linewright is in beta. Some features may be incomplete, disabled, or changed between builds.

The beta does not currently provide:

• cloud project sync;
• cloud backup or restore;
• hosted project rooms;
• client review links;
• public collaboration;
• booking, CRM, or invoicing tools;
• printer hardware guarantees;
• client-specific body fitting or AR try-on.

Printing and sizing support

Linewright helps prepare export geometry, tiling, mirror state, and print-ready files. It cannot guarantee that every printer or print-driver route will preserve exact physical scale.

Before using a stencil from the beta in real work, check the exported file, printer settings, scale, paper size, mirror state, and any tiling layout.

Account deletion

Signed-in users can delete their Linewright account in the app:

Workspace account chip -> Settings -> Delete account

Account deletion removes the cloud account and retained account/AI credit records. It does not delete local files already stored on your iPad.

Response times

During private beta, support is handled manually. Response times may vary.